Merchant Services Specialist

1 week ago


Irvine, California, United States Clubspeed Full time
Job Title: Merchant Services Specialist

At Clubspeed, LLC, we are seeking a highly skilled Merchant Services Specialist to join our team. As a key member of our customer support team, you will play a crucial role in ensuring the smooth operation of our payment processing systems.

Key Responsibilities:
  • Customer Support: Provide timely and effective payments-related support to clients and internal teams regarding payment processing issues through various channels such as email, phone, and chat.
  • Issue Resolution: Investigate and analyze payment-related issues to identify root causes and implement appropriate solutions.
  • Documentation and Knowledge: Document support processes, troubleshooting steps, and resolutions to build a knowledge base for future reference and training purposes.
Requirements:
  • Proven experience (2+ years) in technical support or customer service roles, preferably in a SaaS or fintech environment.
  • Proficiency in troubleshooting and resolving technical issues related to payment processing, with experience in using ticketing systems and CRM platforms.
  • Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
What We Offer:
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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