Senior Workforce Solutions Consultant
1 week ago
About the Role:
ADP, Inc. is seeking a skilled Senior Workforce Solutions Consultant to join our team. As a key member of our workforce management services group, you will be responsible for delivering exceptional client experiences and ensuring seamless integration of our Workforce Manager product.
Key Responsibilities:
- You will collaborate with clients to understand their product needs and develop tailored solutions to address their challenges.
- Take ownership of client configuration and work closely with cross-functional teams to deliver best-in-class service.
- Become the go-to expert for analyzing client systems, interface requirements, and business processes.
- Work collaboratively with clients and internal stakeholders to resolve issues and gaps between client requirements and our Workforce Manager product.
- Provide guidance to clients during firmware changes and new feature releases.
- Resolve software and hardware questions for clients using Workforce Manager and other ADP Time and Attendance products.
Requirements:
- A proven track record of delivering exceptional customer service.
- Experience in servicing a portfolio of clients, preferably in payroll, benefits, or time and attendance.
- Excellent communication, presentation, and soft skills, including de-escalation, prioritization, and organization.
- The ability to work in a team environment and possess fundamental understanding of hardware (routers, switches, etc.).
- Attention to detail and excellent time management skills.
- Post-secondary education or equivalent diploma.
- Bilingual – French and English.
About You:
- We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Ongoing training and development opportunities to help you grow professionally.
- The chance to work with a global leader in human resources technology and make a lasting impact on the communities we serve.
- The flexibility to balance work and personal life, with a focus on your mental health and well-being.
- The opportunity to go global, with operations around the world and exciting new networking opportunities.
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