Retail Operations Supervisor

2 weeks ago

Sunrise Manor, Nevada, United States Tapestry Full time
Position Overview:

The Retail Operations Supervisor at Tapestry exemplifies a strong understanding of business principles, driving sales outcomes through effective team development and guidance.

This role requires a strategic approach to enhance operational efficiencies while upholding Tapestry's standards and values. The individual will be a versatile contributor, capable of adapting to various functions within the retail environment.


Key Responsibilities:
  • Collaborate with the Store Manager to align decisions with organizational goals and values.
  • Formulate and communicate sales strategies and objectives to the team, consistently monitoring store performance to achieve targets.
  • Manage productivity by holding the management team accountable for their contributions and personal performance.
  • Implement and oversee a client engagement strategy to meet business objectives in collaboration with the Store Manager.
  • Stay informed about market trends that may impact business performance and support the execution of relevant sales strategies.
  • Promote a positive work environment by embodying Tapestry's values and ensuring all team members adhere to established expectations.
  • Act as a brand representative in the community to foster loyalty and drive business initiatives.
  • Address customer concerns promptly and effectively, collaborating with management as necessary.
  • Develop the team to cultivate long-term customer relationships that enhance business success.
  • Demonstrate initiative and accountability for both personal and team outcomes.
  • Work closely with management to prioritize business needs and ensure operational tasks are completed efficiently.
  • Approach challenges proactively and take corrective actions when necessary.
  • Build trusting relationships with colleagues and advocate for the brand.
  • Embrace feedback and adapt behaviors to achieve personal and team performance goals.
  • Delegate responsibilities effectively and empower team members.
  • Foster enthusiasm and a shared vision among the team.
  • Recognize and appreciate individual contributions.

Operational Excellence:
  • Evaluate team performance regularly, providing constructive feedback and creating development plans in partnership with the Store Manager.
  • Address performance issues through effective communication and coaching techniques.
  • Adhere to all retail policies and procedures, including operational and sales protocols.
  • Utilize Tapestry's tools and technology to enhance service and operational effectiveness.
  • Assist in recruiting and onboarding top talent, working with management to maintain a strong talent pipeline.
  • Oversee daily operational tasks in accordance with Tapestry standards, including sales expectations, payroll, and loss prevention.
  • Exhibit strong business acumen by forecasting and planning in collaboration with the Store Manager.
  • Maintain the aesthetic and safety standards of the store in coordination with corporate guidelines.

Required Competencies:
  • Results Orientation: Demonstrates a commitment to exceeding goals and driving performance.
  • Customer Commitment: Focuses on meeting customer needs and building lasting relationships.
  • Innovative Thinking: Generates creative ideas and solutions.
  • Interpersonal Skills: Builds effective relationships and communicates with diplomacy.
  • Adaptability: Learns quickly and adjusts to new challenges.
  • Resilience: Maintains energy and drive in the face of challenges.
  • Strategic Insight: Anticipates future trends and develops actionable plans.
  • Team Building: Fosters collaboration and a sense of belonging within the team.
  • Courageous Leadership: Provides honest feedback and addresses issues directly.

Qualifications:
  • 1 to 3 years of management experience in a luxury retail environment preferred.
  • Knowledge of current fashion trends and competitive landscape.
  • High school diploma or equivalent; college degree preferred.
  • Proficient in MS Office and retail management systems.
  • Ability to perform in a fast-paced environment and communicate effectively.
  • Physical capability to navigate the sales floor and manage inventory.
  • Flexible schedule availability, including nights and weekends.

Note:

This description provides a sample of the responsibilities and requirements for the position and is not an exhaustive list of all duties.

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