UX Research Operations Manager
3 days ago
We are seeking a highly motivated and experienced Manager, UX Research Operations to drive recruiting operations for the UX research team at eBay. This role will be responsible for managing research vendor relationships, a small crew of in-house recruiters and moderators, and ensuring the smooth operation of our research practice.
Key Responsibilities- Inherit and manage the performance of our in-house team of Research Recruiters and Moderators
- Own the end-to-end recruiting pipeline and process
- Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
- Own the CMS, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams
- Manage vendor and incentive budgets in partnership with in-house procurement and legal teams
- Query our in-house databases using SQL and lead in-house user panel recruiting and management
- Actively contribute new ideas and processes to UX Research Ops at eBay
- 8+ years of experience in the research operations space
- 5+ years of research recruiting across quant, qual, and mixed methods research
- 2+ years of people management experience
- Experience working in a high-volume research ops department and automating repetitive tasks
- Deep understanding of database query/management, statistical sampling concepts, and research techniques
- Expert use of CMS and SaaS platforms, particularly Qualtrics
- Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment
- Ability to manage and allocate budgets
eBay offers a competitive salary range of $149,200 - $234,850, as well as a comprehensive benefits package, including medical, financial, and paid time off benefits. We are an equal opportunity employer and welcome applications from diverse candidates.
-
Lead UX Researcher
3 days ago
San Francisco, California, United States UX Hires Full timeLead UX ResearcherOur client is seeking a seasoned UX Researcher to drive strategies for their innovative AI products. This San Francisco-based company leverages the latest AI technologies to accelerate the development of service-related tools and platforms. In collaboration with their in-house expertise and global tech giants, they aim to maximize the...
-
UX Researcher
3 weeks ago
San Jose, California, United States Solomon Page Full timeUX Researcher Job DescriptionWe are seeking a skilled UX Researcher to join our team at Solomon Page. As a UX Researcher, you will play a critical role in understanding our users' needs and behaviors, providing valuable insights that will drive key features, products, and initiatives on our roadmap.Key Responsibilities:Conduct qualitative research, including...
-
UX Researcher
3 days ago
San Jose, California, United States InterSources Full timeJob Title: UX ResearcherAt InterSources, we're seeking a skilled UX Researcher to join our team. As a UX Researcher, you'll play a crucial role in ensuring that our products meet the needs of our users.About the Role:We're looking for a UX Researcher who can work closely with our product teams to uncover insights into user behavior and preferences. Your...
-
UX Researcher
6 days ago
San Jose, California, United States InterSources Full timeJob Title: UX ResearcherAt InterSources, we're seeking a skilled UX Researcher to join our team. As a UX Researcher, you'll work closely with our product teams to ensure that user needs are considered in both the design and continuous improvement of our products.Key Responsibilities:Conduct research to uncover insights into user experiences and needsGuide...
-
UX Researcher
3 days ago
San Jose, California, United States Diverse Lynx Full time{"Job Title": "UX Researcher", "Job Description": "Job SummaryWe are seeking a highly skilled UX Researcher to join our team at Diverse Lynx LLC. As a UX Researcher, you will be responsible for uncovering user experience goals, needs, and priorities, and delivering actionable research that impacts solutions. You will coordinate multiple projects to...
-
Senior UX Researcher
3 days ago
San Jose, California, United States Accelon Inc Full timeSenior UX ResearcherWe're seeking a seasoned Senior UX Researcher to join our team at Accelon Inc. This role is perfect for a curious and empathetic individual who is passionate about understanding user needs and driving customer-centric decisions.As a Senior UX Researcher, you'll play a vital role in uncovering deep insights that inform the creation of...
-
UX Researcher
1 month ago
San Jose, California, United States Solomon Page Full timeAbout the RoleSolomon Page is seeking a highly skilled UX Researcher to join our team on a short-term contract basis. As a UX Researcher, you will play a critical role in understanding the needs and behaviors of our clients' users, providing valuable insights that will drive key features, products, and initiatives on their roadmap.Key ResponsibilitiesConduct...
-
UX Researcher
4 weeks ago
San Jose, California, United States Solomon Page Full timeUX Researcher - Ecommerce ExpertWe are seeking a highly skilled UX Researcher to join our team in San Francisco. As a UX Researcher, you will be responsible for conducting qualitative research to understand user needs and behaviors, and providing valuable insights to inform design decisions and product development.Responsibilities:Conduct user research,...
-
UX Researcher
4 days ago
San Jose, California, United States Solomon Page Full timeJob Title: UX Researcher - Financial ServicesWe are seeking a highly skilled UX Researcher to join our Financial Services team in San Jose, San Francisco, Seattle, or LA. As a key member of our research team, you will work closely with design, product, and engineering teams to drive user-centered insights into our product development...
-
Senior UX Researcher
8 hours ago
San Jose, California, United States IntelliPro Group Inc. Full timeJob OverviewWe are seeking a highly skilled Senior UX Researcher to join our team at IntelliPro Group Inc. in Sunnyvale, CA. As a key member of our research team, you will be responsible for conducting qualitative and quantitative analysis to inform our product design decisions.Key Responsibilities:Conduct user research to identify patterns and trends in...
-
Senior UX Researcher, Monetization Expert
4 weeks ago
San Jose, California, United States TikTok Full timeAbout UsTikTok is a leading destination for short-form mobile video, inspiring creativity and bringing joy to users worldwide. Our mission is to empower creators and businesses to thrive on our platform.Role OverviewWe are seeking a Senior UX Researcher to join our TikTok UED Monetization team. As a key member of our team, you will lead strategic research...
-
Lead UX Researcher, AI
4 weeks ago
San Jose, California, United States PayPal Full timeJob SummaryAt PayPal, we're committed to building an equitable and inclusive global economy. As a Lead UX Researcher, AI, you'll play a critical role in shaping our user experience and driving innovation in AI-powered solutions. About the RoleWe're seeking a highly skilled UX Researcher to lead our AI research efforts. You'll work closely with...
-
Telecom UX Researcher
3 weeks ago
San Francisco, California, United States US Tech Solutions Full time{"Job Title": "Telecom/Phone Carriers UX Researcher", "Job Description": "Job SummaryWe are seeking a highly skilled UX Researcher to join our team at US Tech Solutions. As a UX Researcher, you will be responsible for conducting research studies to inform the design of our clients' products and services.Key ResponsibilitiesPartner with senior user...
-
Senior UX Researcher, Monetization Strategy
2 weeks ago
San Jose, California, United States TikTok Full timeAbout UsTikTok stands as the premier platform for short-form mobile video, dedicated to fostering creativity and delivering joy. Our global headquarters are strategically located in major cities worldwide.Why Work With UsAt TikTok, creativity is at the heart of our mission. Our platform is designed to empower imaginative minds. This ethos extends to the...
-
San Jose, California, United States Akraya Full timeJob Title: Senior UX ResearcherWe are seeking a highly skilled Senior UX Researcher to join our team at Akraya. As a key member of our product development team, you will be responsible for conducting qualitative and quantitative research to inform product design and development.Key Responsibilities:Conduct user research to identify user needs and...
-
Senior UX Research Lead, Monetization
2 weeks ago
San Jose, California, United States TikTok Full timeAbout UsTikTok stands as the premier platform for short-form mobile video, dedicated to inspiring creativity and spreading joy. Our global headquarters are located in Los Angeles and Singapore, with additional offices in major cities worldwide.Why Work With UsAt TikTok, creativity is at the heart of our mission. Our platform is designed to nurture...
-
Lead UX Researcher, AI
4 days ago
San Jose, California, United States PayPal Full timeAbout the RoleWe are seeking a talented UX Researcher, AI to join our team at PayPal. As a UX Researcher, you will play a critical role in shaping the user experience of our products and services.ResponsibilitiesConduct user research to inform design decisions and improve user experienceDevelop and maintain user personas and user journey mapsCollaborate with...
-
UI/UX Designer Researcher
1 month ago
San Jose, California, United States ASML Full timeJob SummaryASML is seeking a highly skilled UI/UX Designer to join our team in San Jose, CA. As a UI/UX Designer, you will be responsible for designing the interaction interface for our computational lithography platform. You will work closely with an international, multi-disciplinary team to create highly usable products.Key ResponsibilitiesImplement UI/UX...
-
Senior UX Researcher
2 days ago
San Diego, California, United States Cypress HCM Full timeJob Title: Sr. UX ResearcherCypress HCM is seeking a highly skilled Sr. UX Researcher to join our team. As a Sr. UX Researcher, you will be responsible for leading and conducting research projects to understand the context and needs of employees.Key Responsibilities:Plan, lead, and execute research to understand the context and needs of employees through...
-
Telecom UX Researcher
2 weeks ago
San Francisco, California, United States US Tech Solutions Full timeJob Description:We are seeking a highly skilled Telecom/Phone Carriers UX Researcher to join our team at US Tech Solutions.Key Responsibilities:Conduct research to inform the development of retail expansion strategies for new markets.Collaborate with the team to refine the client's carrier plan structure.Apply UX research methods to gather insights and...