Senior UX Research Operations Manager

3 weeks ago


San Francisco, California, United States eBay Inc. Full time

We're seeking a motivated and experienced Senior UX Research Operations Manager to drive recruiting operations for the UX research team at eBay Inc. This role involves managing research vendor relationships and a small crew of in-house recruiters and moderators.

The ideal candidate is a systems thinker who is passionate about process, documentation, and nailing the details. They will work with vendors to find new methods, and in-house engineering teams to drive sophisticated solutions to tough problems.

About the Role:

  • Manage the performance of our in-house team of Research Recruiters and Moderators
  • Own the end-to-end recruiting pipeline and process
  • Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
  • Own the CMS, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams
  • Manage vendor and incentive budgets in partnership with in-house procurement and legal teams
  • Query our in-house databases using SQL and lead in-house user panel recruiting and management
  • Actively contribute new ideas and process to UX Research Ops at eBay

Requirements:

  • 8+ years of experience in the research operations space
  • 5+ years of research recruiting across quant, qual, and mixed methods research
  • 2+ years of people management experience
  • Experience working in a high-volume research ops department and automating repetitive tasks
  • Deep understanding of database query/management, statistical sampling concepts, and research techniques
  • Expert use of CMS and SaaS platforms, particularly Qualtrics
  • Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment
  • Ability to manage and allocate budgets

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.


  • Lead UX Researcher

    4 weeks ago


    San Francisco, California, United States UX Hires Full time

    Lead UX ResearcherOur client is seeking a seasoned UX Researcher to drive strategies for their innovative AI products. This San Francisco-based company leverages the latest AI technologies to accelerate the development of service-related tools and platforms. In collaboration with their in-house expertise and global tech giants, they aim to maximize the...


  • San Francisco, California, United States TEKsystems Full time

    Job Title: Senior Quantitative UX ResearcherAbout the Role:We are seeking a Senior Quantitative UX Researcher to join our team at TEKsystems. As a key member of our research team, you will be responsible for conducting research studies throughout all phases of the product development cycle, collaborating closely with researchers, designers, PMs, and...


  • San Francisco, California, United States TEKsystems Full time

    Job Title: Senior Quantitative UX ResearcherAbout the Role:We are seeking a highly skilled Senior Quantitative UX Researcher to join our team at TEKsystems. As a Senior Quantitative UX Researcher, you will be responsible for leading various research studies throughout all phases of the product development cycle. You will collaborate closely with researchers,...


  • San Francisco, California, United States TEKsystems Full time

    Job Title: Senior Quantitative UX ResearcherWe are seeking a highly skilled Senior Quantitative UX Researcher to join our team at TEKsystems. As a key member of our research team, you will be responsible for conducting quantitative research to inform product development and drive business growth.Key Responsibilities:Collaborate with cross-functional teams to...

  • Senior UX Researcher

    4 weeks ago


    San Jose, California, United States Accelon Inc Full time

    Senior UX ResearcherWe're seeking a seasoned Senior UX Researcher to join our team at Accelon Inc. This role is perfect for a curious and empathetic individual who is passionate about understanding user needs and driving customer-centric decisions.As a Senior UX Researcher, you'll play a vital role in uncovering deep insights that inform the creation of...

  • Senior UX Researcher

    3 weeks ago


    San Francisco, California, United States Rakuten Full time

    Job Title: Senior UX ResearcherAbout the Role:We are seeking a highly skilled Senior UX Researcher to join our Product Design team at Rakuten. As a Senior UX Researcher, you will be responsible for leading research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process from ideation...

  • Senior UX Researcher

    3 weeks ago


    San Bruno, California, United States Walmart Full time

    About the RoleThe Senior Design Researcher position at Walmart is responsible for conducting UX research that influences product roadmaps and informs design. This role represents the perspective of users to understand their needs, motivations, and pain points.Key ResponsibilitiesRun workshops and conduct generative and evaluative researchStorytelling and...


  • San Jose, California, United States eBay Inc. Full time

    About the RoleWe are seeking a highly motivated and experienced Manager, UX Research Operations to drive recruiting operations for the UX research team at eBay. This role will be responsible for managing research vendor relationships, a small crew of in-house recruiters and moderators, and ensuring the smooth operation of our research practice.Key...

  • Senior UX Researcher

    3 weeks ago


    San Francisco, California, United States Tubi TV Full time

    Senior UX Researcher Job DescriptionWe are seeking a talented Senior UX Researcher to join our team at Tubi TV. As a Senior UX Researcher, you will partner with product managers, designers, and engineers to research various aspects of our product and customer journey. You'll use a variety of research methods to identify opportunities, uncover insights, and...

  • Senior UX Researcher

    4 weeks ago


    San Jose, California, United States IntelliPro Group Inc. Full time

    Job OverviewWe are seeking a highly skilled Senior UX Researcher to join our team at IntelliPro Group Inc. in Sunnyvale, CA. As a key member of our research team, you will be responsible for conducting qualitative and quantitative analysis to inform our product design decisions.Key Responsibilities:Conduct user research to identify patterns and trends in...

  • Senior UX Designer

    4 weeks ago


    San Francisco, California, United States Sutter Health Full time

    Job Title: Senior UX Designer VWe are seeking a seasoned Senior UX Designer to drive the creation of innovative digital health experiences at Sutter Health.Job Summary:This pivotal role involves spearheading comprehensive user research initiatives across Sutter hospitals and doctor's offices, aligning diverse stakeholder perspectives, and synthesizing...


  • San Diego, California, United States Yoh Full time

    Job Title: Senior Human Factors Engineer/UX ResearcherJob Summary:We are seeking a highly skilled Senior Human Factors Engineer/UX Researcher to join our team at Yoh, a Day & Zimmermann company. As a Senior Human Factors Engineer/UX Researcher, you will be responsible for planning and managing research with stakeholders, including surveys, ethnographic field...

  • Senior UX Researcher

    4 weeks ago


    San Francisco, California, United States Rakuten Full time

    About the RoleWe are seeking a highly skilled Senior UX Researcher to join our Research team at Rakuten. As a key member of our team, you will be responsible for leading user research efforts, leveraging mixed methods, and delivering insights that drive business goals and delight end-users.ResponsibilitiesLead research planning and execution, effectively...

  • Senior UX Designer

    3 weeks ago


    San Francisco, California, United States Dice Full time

    Job Title: Senior UX DesignerJob Description: We are seeking a senior UX designer with 10+ years of experience in B2C or B2B ecommerce. The ideal candidate will have a portfolio that showcases their ability to conduct research, lead design, and conduct user testing. Key responsibilities include obtaining context to frame the problem, turning opportunities...

  • Senior UX Designer

    4 weeks ago


    San Francisco, California, United States PayPal Full time

    Job Title: Senior UX DesignerJob Summary:We are seeking a highly skilled Senior UX Designer to join our User Experience Design team at PayPal. As a Senior UX Designer, you will be responsible for creating meaningful and cohesive end-to-end experiences through a deep understanding of our customers and exceptional design execution.Key...

  • Senior UX Researcher

    4 weeks ago


    San Diego, California, United States Cypress HCM Full time

    Job Title: Sr. UX ResearcherCypress HCM is seeking a highly skilled Sr. UX Researcher to join our team. As a Sr. UX Researcher, you will be responsible for leading and conducting research projects to understand the context and needs of employees.Key Responsibilities:Plan, lead, and execute research to understand the context and needs of employees through...

  • UX Researcher

    3 weeks ago


    San Francisco, California, United States AnswerLab Full time

    Job Title: UX ResearcherWe are seeking a highly skilled UX Researcher to join our team at AnswerLab. As a UX Researcher, you will be responsible for leading UX research studies end-to-end, including consulting on research methodology, developing moderator guides, and analyzing research findings to deliver actionable insights to our clients.Key...


  • San Francisco, California, United States Aquent Full time

    Job SummaryWe are seeking a Senior Manager, UX Design to lead our design team in creating innovative and engaging experiences for our customers. The ideal candidate will have a strong background in UX design, excellent communication skills, and the ability to work collaboratively with cross-functional teams.Key ResponsibilitiesDevelop and implement UX design...

  • Senior UX Designer

    3 weeks ago


    San Francisco, California, United States MindSource Full time

    Job Title: Senior UX Designer (eCommerce)Location: San Francisco, CA (Hybrid)Duration: - 9 monthsJob Summary :We are seeking a Senior UX Designer with 10+ years of experience in B2C or B2B eCommerce to drive the user experience for our eCommerce platforms. The ideal candidate must have experience working within various product lifecycles, including...

  • Senior UX Designer

    3 weeks ago


    San Francisco, California, United States R-Zero Full time

    Job DescriptionR-Zero is seeking a highly skilled Senior UX Designer to drive UX framework and information architecture. This is a high-profile role trusted to define a world-class end-to-end customer experience.Key Responsibilities:Create a unifying vision for our end-to-end customer experience, encapsulating customer education, pre-sale interactions,...