Senior UX Research Operations Manager
3 weeks ago
We're seeking a motivated and experienced Senior UX Research Operations Manager to drive recruiting operations for the UX research team at eBay Inc. This role involves managing research vendor relationships and a small crew of in-house recruiters and moderators.
The ideal candidate is a systems thinker who is passionate about process, documentation, and nailing the details. They will work with vendors to find new methods, and in-house engineering teams to drive sophisticated solutions to tough problems.
About the Role:
- Manage the performance of our in-house team of Research Recruiters and Moderators
- Own the end-to-end recruiting pipeline and process
- Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
- Own the CMS, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams
- Manage vendor and incentive budgets in partnership with in-house procurement and legal teams
- Query our in-house databases using SQL and lead in-house user panel recruiting and management
- Actively contribute new ideas and process to UX Research Ops at eBay
Requirements:
- 8+ years of experience in the research operations space
- 5+ years of research recruiting across quant, qual, and mixed methods research
- 2+ years of people management experience
- Experience working in a high-volume research ops department and automating repetitive tasks
- Deep understanding of database query/management, statistical sampling concepts, and research techniques
- Expert use of CMS and SaaS platforms, particularly Qualtrics
- Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment
- Ability to manage and allocate budgets
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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