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Housekeeping Supervisor

2 months ago

Tulsa, Oklahoma, United States Highgate Hotels Full time
Housekeeping Inspector/Inspectress Job Description

Highgate Hotels is seeking a highly skilled and experienced Housekeeping Inspector/Inspectress to join our team. As a key member of our Housekeeping Department, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms.

Responsibilities:
  • Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
  • Support Housekeepers in completing tasks as needed.
  • Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant's board.
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily.
  • Maintain key control.
  • Supervise and Support Laundry employees, when needed.
  • Communicate with Guest Services regarding information about discrepant rooms.
  • Physically check the room to determine status. Constantly communicate rooms status.
  • Handle items for "Lost and Found" according to the standards.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
  • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
  • Initiate work orders for repairs and maintenance; follow through on each work order until completed.
  • Oversee training of Room Attendants.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Assist Housekeeping Management in preparation of Standard of the Week.
  • Monitor all V.I.P.'s, special guests and requests.
  • Ensure overall guest satisfaction.
Requirements:
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.

Highgate Hotels is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.