Logistics Customer Service Representative

2 days ago


Humble, Texas, United States Expeditors Full time

Job Title: Logistics Customer Service Representative

About the Role:

We are seeking a highly motivated and detail-oriented individual to join our team as a Logistics Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring timely and accurate processing of shipments.

Key Responsibilities:

  • Provide excellent customer service through phone, email, and chat
  • Process shipments, resolve issues, and respond to customer inquiries
  • Work collaboratively with internal teams to resolve customer complaints and issues
  • Meet or exceed customer satisfaction targets and key performance indicators
  • Stay up-to-date with company policies, procedures, and product knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficient in Microsoft Office Suite and other software applications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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