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Customer Service Representative

2 months ago

Mission, Texas, United States 188459 - Bert Ogden Sharyland Motors Inc Full time
Job Overview

Position: Reception Specialist

Company: 188459 - Bert Ogden Sharyland Motors Inc

Role Summary:

The Reception Specialist plays a crucial role in providing a welcoming environment for customers as they arrive. This position requires a professional demeanor and a positive attitude to ensure a favorable first impression.

As the first point of contact, the Reception Specialist must manage incoming calls efficiently, directing them to the appropriate personnel while taking accurate messages when necessary.

Key Responsibilities:

  • Manage and direct calls using a multi-line phone system with professionalism and courtesy.
  • Clear and deliver messages to relevant employees each morning.
  • Welcome visitors and customers, assess their needs, and guide them to the correct personnel or departments.
  • Respond to inquiries from clients and employees in a friendly and professional manner.
  • Handle incoming and outgoing mail, ensuring proper routing and delivery.
  • Compose routine correspondence as needed.
  • Perform general clerical tasks, including filing, photocopying, and mailing.
  • Maintain an organized filing system for correspondence and records.
  • Order and manage office supplies, ensuring the reception area is well-kept.
  • Coordinate meeting and conference room schedules, including catering arrangements.
  • Uphold a high level of professionalism when dealing with confidential matters.

Qualifications:

  • Exceptional verbal and written communication skills.
  • Strong interpersonal abilities.
  • Capability to follow both written and verbal instructions accurately.
  • Ability to interact effectively with individuals at all levels of the organization.
  • Commitment to high standards and excellence.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Flexibility and adaptability to changing priorities.
  • Proficiency in the primary language(s) used in the workplace; bilingual skills are advantageous.
  • Professional appearance and demeanor are essential.

Requirements:

  • Valid Texas Driver License.
  • Must be at least 21 years old.
  • Successful completion of a drug test.
  • Background screening required.