Billing Specialist

6 days ago


Jacksonville, Florida, United States Ascendo Full time
Billing Specialist Job Description

We are seeking a skilled Billing Specialist to collaborate with our Sales Representatives and provide exceptional customer service support.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and fax for invoice copies, statement copies, and other essential information facilitating customer payments.
  • Collaborate with relevant departments to resolve invoice discrepancies related to pricing, product, shipping, or duplicate billings.
  • Demonstrate the ability to follow through on issues, make informed decisions in compliance with policies and procedures, complete tasks, and engage in effective problem-solving.
  • Detailed documentation of account notes and follow-up information regarding billing and invoicing status.

Requirements:

  • Approximately 90% of the role involves email communication, explaining complex billing issues to both internal and occasional external contacts.
  • Resolving billing discrepancies requires research into backup data, including billing notes and purchase orders, analyzing details for billing accuracy, and effectively communicating any issues, with necessary follow-up.
  • Possessing intermediate to advanced knowledge of Microsoft Office software applications.
  • Comfort with Excel report creation, daily review, and management.
  • Experience with SAP is considered a plus.

About Ascendo:

Ascendo is a certified minority-owned staffing firm, welcoming and celebrating diversity. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or any other characteristic protected by federal, state, or local law.


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