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Collections Specialist

2 months ago

Jacksonville, Florida, United States Sparks Group Full time
Job Summary

Sparks Group is seeking a skilled Collections Specialist to join our team in Jacksonville, FL. As a Collections Specialist, you will be responsible for notifying customers of delinquent accounts and making regular collection calls to ensure promises-to-pay are met.

Responsibilities
  • Notify customers of delinquent accounts via phone, email, and/or mail
  • Make regular collection calls to provide account balance information and ensure promises-to-pay are met
  • Review billing discrepancies, including over-payments and short payments, and resolve in a timely manner
  • Prepare small-balance write-offs according to company policies and procedures
  • Recognize significant credit risks and escalate matters to sales and senior management when necessary
  • Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts
  • Establish and maintain excellent working relationships with managed accounts
  • Perform other duties as assigned
Qualifications
  • High School Diploma or equivalent required
  • 2+ years of commercial collections experience in a fast-paced, high-volume environment
  • Billing and/or Accounts Receivable knowledge is highly desired
  • Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities
  • High-level proficiency with Microsoft Office Suite products, including Advanced Excel
  • Larger ERP software experience is required
  • Must have exceptional verbal and written communication skills
  • Able to consistently meet deadlines and work independently using guidelines and instructions given
  • Must be customer-friendly and professional at all times
Benefits

We offer a comprehensive benefits package, including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

This is an in-person job opportunity.