Tier 2 Customer Experience Expert
6 days ago
We are seeking a highly motivated and experienced Tier 2 Customer Service Specialist to join our team at Bosch Home Comfort in North America (HCNA). The successful candidate will be responsible for delivering exceptional customer service and contributing to the development of next-generation customer support strategies.
Key Responsibilities
- Use expert problem-solving and communication skills to identify customer experience pain points and provide solutions.
- Assist Tier 1 Customer Service with escalated requests for product/part selection, order status, price, and availability.
- Monitor and administer open orders from order entry to receipt of shipment at customer address.
Requirements and Qualifications
- Minimum 3 years of experience in a contact center, inside sales, or account management customer support role.
- Computer skills, including navigating multiple open tabs, systems, and processes.
- 3+ years of experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
Compensation and Benefits
The estimated salary for this position is $$62,000 per year, depending on location and experience. Benefits include competitive pay, comprehensive health insurance, paid time off, and professional development opportunities.
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