Customer Service Manager
6 days ago
Job Overview
At Liberty Utilities Co, we're seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer advocacy group, you'll play a crucial role in ensuring exceptional customer experiences and resolving complex complaints.
Responsibilities:
- Monitor and manage daily activities of all customer advocacy efforts
- Address regulatory complaints and resolve issues promptly
- Collaborate with teams to provide data for rate cases and regulatory requests
- Maintain positive relationships with regulators and stakeholders
Requirements
We're looking for an experienced professional with:
- 3+ years of experience in customer service or a related field
- Bachelor's degree or equivalent
- Strong leadership skills and ability to manage a team
What We Offer
Liberty Utilities Co is committed to providing a comprehensive compensation package, including:
- Estimated salary: $80,000 - $110,000 per year
- 401(k) matching program
- Full insurance benefits
- Flexible work environment
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