Customer Service Manager

6 days ago


Londonderry, New Hampshire, United States Liberty Utilities Co Full time

Job Overview

At Liberty Utilities Co, we're seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer advocacy group, you'll play a crucial role in ensuring exceptional customer experiences and resolving complex complaints.

Responsibilities:

  • Monitor and manage daily activities of all customer advocacy efforts
  • Address regulatory complaints and resolve issues promptly
  • Collaborate with teams to provide data for rate cases and regulatory requests
  • Maintain positive relationships with regulators and stakeholders

Requirements

We're looking for an experienced professional with:

  • 3+ years of experience in customer service or a related field
  • Bachelor's degree or equivalent
  • Strong leadership skills and ability to manage a team

What We Offer

Liberty Utilities Co is committed to providing a comprehensive compensation package, including:

  • Estimated salary: $80,000 - $110,000 per year
  • 401(k) matching program
  • Full insurance benefits
  • Flexible work environment


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