Home Comfort Support Expert

7 days ago


Londonderry, New Hampshire, United States Bosch Group Full time
Job Opportunity

Bosch Group is a leading global provider of technology and services. We are seeking a skilled Home Comfort Support Expert to join our team in Londonderry, NH.

This role involves providing exceptional support to customers through automation, self-service, and multi-channel live agent assistance. As a Home Comfort Support Expert, you will be responsible for resolving complex customer issues and driving profitability through process improvement and direct sales.

  • Key Responsibilities:
  • Use expert problem-solving and communication skills to identify customer experience pain points and resolve issues promptly.
  • Assist Tier 1 Customer Service with escalated requests for product selection, order status, and other inquiries.
  • Monitor and administer open orders from order entry to receipt of shipment at the customer address.

Qualifications:

  • Minimum 3 years in a contact center, inside sales, or account management customer support role.
  • Computer skills, including navigating multiple open tabs, systems, and processes.
  • 3+ years of experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Experience using collaboration tools for remote work (Microsoft Teams).
  • High school diploma required; college degree a plus.

Estimated Salary Range: $70,000 - $90,000 per year, depending on qualifications and experience.



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