Pharmacy Technician/Customer Service Representative

2 weeks ago

Tampa, Florida, United States Fagron Sterile Services Full time
About the Job

We are seeking a highly-motivated Registered Pharmacy Technician to join our professional Customer Service team in our organization. Must be a Registered Pharmacy Technician in the state where the position is located.

Job Summary

This position will be responsible for answering customer inquiries and entering customer record information into computer systems by performing the following duties:

Key Responsibilities:
  • Talks with customers by phone and receives orders for prescriptions or responds to customer questions and/or requests for information.
  • Answers telephone and directs calls to pharmacists and/or other pharmacy personnel, or takes necessary messages.
  • Provides product information, product literature, and customer ordering status to support field sales personnel.
  • Receives prescriptions from pharmacist for processing by entering into pharmacy computer system.
  • Prepares correct paperwork for pharmacy to fill medications.
  • Solicits sale of new or additional services by calling patients for their monthly refills.
  • Receives and processes prescriptions via fax, mail, and online ordering systems.
  • Verifies and/or updates accuracy of patient information; i.e. address, allergies, etc.
  • Ensures security of Protected Health Information as per HIPAA requirements.
  • Enters new prescription orders into the computer system and processes form of payment: check or credit card; when appropriate.
  • Communicates form of shipment of orders.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Follows reconciliation and reporting procedures for reporting to local, state, and federal governing authorities as required by law.
  • May serve as a role model for the purposes of training new personnel.
  • Maintains a clean, orderly work environment.
Requirements:
  • Current state pharmacy technician license.
  • High school diploma or general education degree (GED).
  • At least one-year related experience and/or training, or equivalent combination of education and experience.
  • Strong communication skills, be organized, and detail oriented.
  • Intermediate computer skills.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
  • Enthusiastic, professional, and self-directed interest.

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