Medical Equipment Service Specialist
1 day ago
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Key Responsibilities- Assist with updating respiratory grids
- Clear previous day's routes and check all paperwork for accuracy and completeness
- Communicate with patients, clients, and referral sources to ensure timely processing of questions and concerns
- Complete SOPs/CMNs and document on tracking logs
- Comply with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Maintain referral logs
- Monitor office supplies
- Prepare deposits for locations on a weekly basis
- Prepare invoices for next day routes
- Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
- Provide service for all retail/walk-in equipment requests
- Provide technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information
- Work with outside agencies to resolve customer issues
- May be required to cover on-call, drive a company vehicle, and make deliveries to patients' homes
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- 401k
- Medical, dental, and vision
- Life insurance and disability
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
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