Optical Operations Manager

1 week ago


Shawano, United States Shopko Optical Full time

Join the Shopko Optical Family

We are in search of an Optical Manager to guide our dedicated team. This role offers a chance to deliver outstanding customer service and enhance patient experiences while advancing your professional journey.

Our organization merges innovative technology with exceptional eye care, rooted in strong community values, to provide top-quality products and services.

As an Optical Manager, you will be responsible for steering the optical team towards achieving sales, profitability, and customer satisfaction objectives. Your role will encompass overseeing optical operations, ensuring patient care excellence, establishing strategic goals, and monitoring financial outcomes.

Benefits of Joining Us:

  • Attractive Salary & Performance Bonuses
  • Retirement Plan with Employer Match
  • Paid Time Off including Vacations and Personal Days
  • Paid Holidays, Sick Leave, and Volunteer Time Off
  • Comprehensive Health & Wellness Benefits
  • Training and Certification Opportunities
  • Employee Recognition Programs

Key Responsibilities:

Business Development:

  • Lead the team in implementing strategies aimed at enhancing sales, customer service, and operational efficiency.
  • Act promptly to address customer needs and foster business growth.

Team Leadership:

  • Recruit, train, and mentor team members.
  • Ensure adherence to HR policies and standards.

Customer Engagement:

  • Deliver exceptional customer service and set a positive example for the team.
  • Dispense eyewear in accordance with professional standards.

Qualifications:

  • High School Diploma or equivalent.
  • A minimum of 3 years in a leadership role with a strong emphasis on customer service.
  • Experience as an optician is preferred.
  • Proven ability to lead, mentor, and cultivate relationships.

Essential Skills:

  • Strong communication and computer proficiency.
  • Ability to lift, stand for extended periods, and operate office equipment.
  • Demonstrated physical agility and hand-eye coordination.


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