Service Leader

2 weeks ago


Onalaska, Wisconsin, United States Perkins Full time
Job Title: Service Leader

At Perkins, we are committed to providing exceptional service to our guests. As a Service Leader, you will play a key role in ensuring that our guests have a positive experience in our restaurants.

Responsibilities:
  • Ensure that all guests are properly greeted, seated, and served.
  • Accountable for proper resolution of all guest complaints.
  • Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
  • Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  • Trains employees during shift to guarantee proper and productive performance.
  • Takes responsibility and verifies that all menu items are prepared and served according to standards.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
  • Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the units sales and profits through consistent guest satisfaction and cost controls.
Qualifications:
  • Basic skills such as sanitation, safety, and customer service taught through in-house training
  • Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
  • Must be able to communicate clearly
  • Must be able to coordinate multiple tasks simultaneously
Physical Requirements / Environment / Work Conditions:
  • Must have high level of mobility/flexibility
  • Must be able to work irregular hours under heavy stress/pressure during peak times
  • Must possess a high level of coordination
  • Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
  • Must be able to fit through an opening 30 wide
  • Requires frequent reaching, bending, pushing and pulling
  • Exposure to heat, steam, smoke, cold and odors
  • Requires continual standing and walking

Perkins is a company that values its employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this role.



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