Assistant Store Manager
16 hours ago
We are seeking a highly skilled and experienced Assistant Store Manager to lead the daily operations of our sales floor at Foothills Store (S 47th Way & E Ray Rd). As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring a positive store environment.
Key Responsibilities- Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Monitor product levels daily to achieve bottom line sales budget against targets.
- Ensure payroll costs and operating costs are managed to budget.
- Deliver excellent customer service to donors and customers.
- Work to de-escalate customer situations while finding an appropriate solution.
- Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Partner with community businesses and organizations to promote Goodwill mission.
- Lead the day-to-day operations of the sales floor.
- Ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
- Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
- Process complex sales transactions, including customer returns.
- Ensure that Team Members are operating per company standards and procedures.
- Will need to travel to other Goodwill locations in order to assist other stores and to attend personal training and development classes.
- Transfers to different stores at any given moment due to business needs.
- Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
- Build a high-performing team.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
- Play a critical role in driving company culture change efforts and change management processes.
- Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- High School Diploma, GED, or equivalent work experience
- One-year work experience in Retail Management required
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work
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