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Customer Service Representative

1 month ago

Brooklyn, New York, United States The UPS Store Full time

The Customer Service Representative at The UPS Store delivers exceptional customer experiences by providing accurate information on products and services, and expertly advising customers on best-value options.

Key responsibilities include delivering outstanding customer service, practicing good listening skills, and taking ownership of customer shipping needs.

The ideal candidate has previous retail sales experience, strong computer skills, and a friendly demeanor.

Responsibilities include:

  • Delivering outstanding customer service to walk-in customers and telephone inquiries
  • Practicing good listening skills with customers, team members, and leadership
  • Taking ownership of customer shipping needs and offering viable solutions
  • Learning all product and service offerings, alternative solutions, and industry trends
  • Operating equipment, software, and devices in an expert fashion
  • Maintaining a clean, organized, and safe working environment

Qualifications include:

  • At least 1-2 years of retail experience
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds