Customer Service Representative

4 weeks ago


Brooklyn, New York, United States U-Haul Full time

Job Summary: We are seeking a Customer Service Representative to join our team at U-Haul. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met. You will work closely with our team to inspect and maintain equipment, assist customers with rentals and inventory, and provide education on our products and services.

Responsibilities:

  • Assist customers with rentals and inventory management
  • Inspect and maintain equipment to ensure it is in good working condition
  • Provide education to customers on our products and services
  • Work closely with our team to ensure seamless customer service
  • Participate in ongoing continuous education through U-Haul University

Requirements:

  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program


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