Solutions Engineer Associate

5 days ago

Charleston, West Virginia, United States Lumen Full time
About the Role

We are seeking a highly motivated and ambitious individual to join our Solutions Engineering team as a Solutions Support Associate. As a key member of our sales ecosystem, you will play a critical role in developing and documenting customer requirements, solution designs, and project scopes of work in support of the delivery of network and IT solutions to business customers.

Key Responsibilities
  • Work collaboratively with our sales team to identify and develop additional revenue opportunities.
  • Provide general discovery, support, and education to customers and internal personnel on questions or issues arising from service.
  • Research, define, and document service change requests where needed in support of service modification.
  • Work with customers and company personnel to help identify and define technical problems, determine and design the solution, and assist customers in implementing the fix.
  • Uncover and define customer solution and business development strategies, including the recommendation and communication of technology roadmaps to business customers.
  • Present Lumen capabilities, solution concepts, and technology roadmaps to both internal and external audiences in both formal and informal business settings.
  • Participate in marketing and networking events and activities with customer technical and business contacts.
  • Provide continuous feedback and recommendations to Solutions Engineering leadership on where processes, services, tools, and capabilities can be improved or evolved to ensure ongoing improvement in efficiency and service innovation.
Requirements
  • Bachelor's Degree required. Degree background in Business, Computer Science, Electrical Engineering, Information Systems, Telecom, Networking, or similar degree.
  • Entry-level opportunity ideal for new or recent graduates with less than 2 years of experience.
  • Basic understanding of communications, cloud, application, and information technologies and design.
  • Strong communication skills with the ability to convey business and technology concepts to a wide range of audiences and skillsets.
  • Comfortable speaking or presenting in an engaging manner to groups of professionals.
  • Conveys a sense of urgency, responsiveness, and drives issues to completion.
  • Ability to show adaptability and resilience.
  • Self-motivated, ambitious, and passionate individual, who can define impact by examples of customer service, projects, or work experience.
  • Passion for customer service and desire to understand and introduce new technology to customer base.
What We Offer

Lumen offers a competitive compensation package, including a starting salary that varies based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location-based pay ranges are as follows:

$59,375 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$62,500 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$65,625 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$68,750 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

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