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Client Support Specialist
2 months ago
Customer Service Representative (Remote)
Company Overview:
At Farmers Insurance Group, we are more than just a brand; we are a community dedicated to excellence and diversity. As an award-winning employer, we prioritize the well-being of our employees and the communities we serve through various initiatives, including volunteer programs and partnerships with nonprofits. Our culture is built on helping others in their times of need.
Job Location: New Mexico ONLY
Position Summary:
The Customer Service Representative plays a crucial role in communicating with both internal and external clients regarding underwriting guidelines, policies, and marketing strategies to effectively manage customer accounts. This position leverages a range of skills to ensure a positive customer experience.
Key Responsibilities:
- Analyze and resolve policy and account-related inquiries from customers.
- Collaborate with team members to gather necessary information for problem resolution.
- Respond to customer questions through various communication channels.
- Meet and exceed performance standards as outlined in performance objectives.
- Enhance personal skills by participating in relevant training and industry seminars.
- Stay informed about current products and services.
- Support the overall strategy of the organization.
- Exemplify the core values of Farmers Insurance Group.
- Perform additional duties as assigned.
Core Competencies:
- Business Results: Achieve individual performance metrics and goals.
- Innovation: Propose innovative process improvements to enhance business practices.
- Communication: Demonstrate strong written and verbal communication skills.
- Job Knowledge: Possess intermediate knowledge of billing, underwriting guidelines, and policy processing.
- Teamwork: Accept constructive feedback and collaborate effectively with colleagues.
Physical Requirements:
This role may involve some sedentary work, along with activities such as standing, lifting up to 10 pounds, and various forms of communication including speaking, reading, and writing.
Education Requirements:
A high school diploma or equivalent is required; a Bachelor's degree is preferred.
Experience Requirements:
Candidates should have proven experience in customer service roles, with a preference for those with 6 months to 1 year of experience in a commercial auto call center. Possession of a P&C license or personal lines license is a plus.
Special Skills:
Advanced critical thinking and conflict resolution skills are essential, along with a consistent track record of meeting or exceeding performance goals.
