Account Director, CRO Partnership Specialist

2 weeks ago


Phoenix, Arizona, United States Norstella Full time
About the Role

We are seeking an experienced Account Director to join our team at Norstella. As an Account Director, you will be responsible for growing and maintaining existing client relationships with top Clinical CRO accounts. You will serve as a trusted advisor for key leaders, identifying how our solutions can support each client in achieving their business priorities.

Responsibilities
  • Be accountable for achieving and exceeding quarterly and annual sales targets
  • Understand every facet of a client's business, including organizational structure, performance, business strategy, and key leadership
  • Execute a comprehensive account and territory plan to drive high retention rates, renewal uplift, and new bookings within relevant whitespace
  • Proactively identify and capture opportunities or address risks at strategic and tactical levels
  • Demonstrate deep knowledge of your client base to align product offerings and packages with client needs
  • Partner with our Product management and Client Success teams to share feedback from client interactions and strive for continuous improvements in our offering to CRO companies
  • Utilize SFDC to document all sales activities and provide accurate and up-to-date sales pipeline reports and forecasts on a weekly basis
Qualifications
  • At least 10+ years of experience in similar roles
  • Extensive experience working for or selling to Clinical CROs, with a deep understanding of their RWD needs and strategies
  • Proven track record expanding business with clients by engaging key stakeholders to understand their needs and provide value
  • Strategic perspective, with the ability to approach each interaction from a strategic point of view and create account plans to ensure alignment across internal teams
  • Contracting skills, with the ability to lead contract negotiations in rapidly changing environments
  • Consultative sales skills, including competitive market research, lead generation, prospecting, business development, and closing sales
  • Collaboration skills, with the ability to work in a collaborative environment and thrive by partnering internally as well as with clients/prospects
  • High close ratios, with strong presentation, communication, negotiation, objection handling skills
What We Offer
  • Medical and Prescription Drug Benefits
  • Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
  • Dental & Vision Benefits
  • Basic Life and AD&D Benefits
  • 401k Retirement Plan with Company Match
  • Company Paid Short & Long-Term Disability
  • Paid Parental Leave
  • Education Reimbursement
  • Paid Time Off & Company Holidays
Salary Range

The expected base salary for this position ranges from $160,000 to $190,000 plus commission. Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.



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