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Customer Service Supervisor

2 months ago

Augusta, Maine, United States AVANGRID , Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at AVANGRID, Inc. As a key member of our Customer Relations Center, you will be responsible for supervising and directing a team of customer care representatives to provide exceptional service to our customers.

Key Responsibilities:

  • Supervise and direct a team of customer care representatives to ensure maximum productivity and high-quality customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to resolve customer complaints and issues.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • 3+ years of experience in customer service or a related field.
  • Proven track record of success in supervising and leading a team.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.