Customer Support Manager

1 week ago


Ringwood, New Jersey, United States Claro Full time
Customer Support Manager

We are seeking a highly skilled and experienced Customer Support Manager to join our team in Melbourne east region. As a Customer Support Manager, you will be responsible for delivering a high level of service across a portfolio of Aged Care or Disability Services clients.

Key Responsibilities:
  • Conduct reviews for all customers, revising their care plan, goals, services and expenditure
  • Effectively engage in client relationship management to ensure high quality client experience
  • Developing and maintaining excellent relationships with customers, staff, customer family and friends, funding bodies, doctors, case managers and other allied healthcare professionals
  • Engage Support Workers with respect to client care outcomes and service satisfaction
  • Providing coaching in effective methods for delivering and exceeding customer expectations
  • Making process improvement suggestions and implementing improvement requests as required
Requirements:
  • Qualifications in Community Services, Frontline Management or equivalent
  • Demonstrated experience in a Community Services Co-ordination or Case Management role
  • Demonstrated experience supervising, supporting, and training staff
  • Certificate IV in community services, or relevant discipline, desirable
  • Knowledge of OH&S legislation relevant to aged care and disability service sector
  • Customer focused with excellent communication and problem-solving skills
  • Ability to manage time effectively in an environment of changing priorities
About Claro:

At Claro, we pride ourselves on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability. If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our talent network.



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