Assistant General Manager
1 week ago
At David Lloyd, we are seeking an experienced and dynamic Assistant General Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operation of the club, ensuring our members receive an exceptional experience every day.
Key Responsibilities:- Take full accountability for the club in the absence of the General Manager or as delegated, while leading the health & safety, reception, cleaning, and administration functions.
- Work closely with the General Manager to implement strategies to drive club targets, EBITDAR, and member experience.
- Regularly act as Duty Manager, taking accountability for ensuring the smooth operation of the club and ensuring day-to-day health & safety and compliance regulations are adhered to for everyone in the club.
- Develop and implement club action and improvement plans against key metrics based on the 4-monthly cycle and manage own teams to deliver.
- Engage with and get to know our Members and seek ways to improve their experience of David Lloyd at every opportunity.
- Respond to and resolve member queries and complaints to the best possible outcome, understanding when/which issues to escalate to the General Manager.
- Ensure the professional recruitment of great people and induct, manage, and develop high-performance teams.
- Check rotas against the Time & Attendance system and approve for payroll.
- Set stretching but achievable targets for own teams.
- Carry out club projects and activities as agreed with the General Manager.
- Education to at least A-level standard or equivalent with additional Higher Education qualification (HND/Diploma) or equivalent experience - desirable. Degree educated preferred.
- GCSE in English and Maths.
- Experience in managing a team in a service-led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) highly desirable.
- Experience leading a variety of functions with variable challenges and goals, or across variable departments - preferred.
- Experience of financial planning and management.
- Passionate about customer service.
- Excellent communication and collaboration skills.
- Team player.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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