Technical Project Lead, WW Field Engineering

2 weeks ago

Austin, Texas, United States Apple Full time
Global Technical Content Lead

As the Global Technical Content Lead for Apple's Worldwide Field Engineering team, you will play a pivotal role in curating, managing, and optimizing a comprehensive catalog of technical content. This content will support Executive Briefings, go-to-market strategies, Channel Partner enablement, professional learning programs, certifications, and establishing blueprints, playbooks, and reference architectures for the global market.

Key Responsibilities
  • Develop and implement a global content strategy for technical field engineering, sales processes, and technical content creation and delivery.
  • Identify regional content that can be reused globally, centralizing this content for easy access across different parts of the world.
  • Be responsible for the lifecycle of technical content, including tracking, cataloging, maintaining, and updating materials to ensure they remain current and relevant.
  • Establish a cadence for content updates and refreshes based on business needs, market trends, and product innovations.
  • Collaborate with partners to identify content gaps and future needs to support global field engineering and sales efforts.
  • Maintain a global directory of Subject Matter Experts (SMEs) who are authorized to build, deliver, and update content in specific technical areas.
  • Ensure that all technical content is easily accessible and consistent in quality across all regions, making sure it meets the global standards of the company.
  • Develop a strategy demonstrating internal and available systems, tools, and platforms for content storage, management, and retrieval to provide maximum utility and reduce content fragmentation.
  • Support the planning and execution of global events, conferences, and technical workshops by ensuring that the required content is available, tailored, and delivered on time.
  • Develop metrics and key performance indicators to measure the usage, efficiency, and impact of technical content globally.
Requirements
  • Validated experience in a technical content management role, ideally within a global technology company or enterprise environment.
  • Strong understanding of technical field engineering, sales processes, and technical content creation and delivery.
  • Outstanding organizational skills with experience leading a large catalog of content across multiple regions and collaborators.
  • Ability to engage and influence cross-functional teams, including sales, marketing, field engineering, product, and leadership teams.
  • Strong analytical and problem-solving skills with a focus on identifying content gaps and optimizing processes for content delivery.
  • Excellent written and verbal communication skills, with the ability to present to senior leaders and collaborate across time zones.
  • Experience with content management platforms, knowledge sharing tools, and project management software.
Preferred Qualifications
  • Background in technical field engineering, enterprise sales, or global content management for a technology company.
  • Familiarity with cloud, enterprise software, and IT infrastructure solutions.
  • Experience working in a fast-paced, matrixed environment with global responsibilities.

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