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Event Day Parking Lot Attendant

2 months ago


Santa Clara, California, United States Hilton Santa Clara Full time
Job Summary

The Parking Lot Attendant is a vital member of our team at Hilton Santa Clara, responsible for ensuring a seamless and welcoming experience for our guests. As a Parking Lot Attendant, you will be the first point of contact for our guests, providing exceptional service and direction to and from the parking lot to the hotel entrance.

Key Responsibilities
  • Guest Services: Direct and escort guests to and from the parking lot to the hotel entrance, responding to their needs and inquiries in a professional and courteous manner.
  • Parking Lot Management: Patrol the parking lot as needed, ensuring the area is clean and free of safety hazards.
  • Knowledge and Familiarity: Be thoroughly familiar with hotel facilities, surrounding areas, and upcoming events to provide accurate information and directions to guests.
  • Teamwork and Communication: Collaborate with other departments to ensure customer satisfaction, attend department and inter-departmental meetings, and notify management of any pertinent information related to shift activities.
  • Emergency Procedures: Be knowledgeable in all hotel emergency procedures and ensure areas are free of safety hazards, performing all duties in a safe and efficient manner.
Benefits
  • Free parking at the hotel
  • Meal stipend
  • Education assistance
  • Room rate discounts with any Hilton brand hotel
  • Additional room discounts for select hotels within the portfolio
  • Two pairs of slip-resistant shoes per year
  • Discount rates for travel, such as car rental, theme parks, and more