Senior Technical Operations Lead

1 month ago


Orlando, Florida, United States Stryker Full time
About the Role

We are seeking a highly skilled Senior Technical Operations Lead to join our team. This individual will be responsible for leading a technical team focused on efficiently resolving customer-reported issues, finding root causes, and delivering hot fixes to ensure seamless app performance.

Key Responsibilities
  • Operational Management & Escalation Handling: Act as the primary point of contact for escalations, providing leadership in high-stakes situations to maintain customer satisfaction.
  • Customer Engagement & Communication: Foster strong relationships with customers, ensuring their concerns are swiftly addressed and that communication is clear and timely.
  • Root Cause Analysis & Sustainable Solutions: Oversee thorough investigations of issues, implementing effective and sustainable solutions that prevent recurrence.
  • Process Optimization: Continuously identify inefficiencies in workflows and implement process improvements to boost team productivity and accelerate issue resolution.
Requirements
  • Education Requirements:
  • Minimum - Bachelor's Degree in Engineering, Computer Science, or a related field.
  • Preferred - Master's Degree or MBA.
  • 8+ years in software engineering or customer operations, with a minimum of 2 years in a leadership role.
Salary Range

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.

About Stryker

Stryker is an innovative medical technology company dedicated to improving patient and healthcare outcomes. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you're passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity.


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