Senior Technical Operations Lead
1 month ago
We are seeking a highly skilled Senior Technical Operations Lead to join our team. This individual will be responsible for leading a technical team focused on efficiently resolving customer-reported issues, finding root causes, and delivering hot fixes to ensure seamless app performance.
Key Responsibilities- Operational Management & Escalation Handling: Act as the primary point of contact for escalations, providing leadership in high-stakes situations to maintain customer satisfaction.
- Customer Engagement & Communication: Foster strong relationships with customers, ensuring their concerns are swiftly addressed and that communication is clear and timely.
- Root Cause Analysis & Sustainable Solutions: Oversee thorough investigations of issues, implementing effective and sustainable solutions that prevent recurrence.
- Process Optimization: Continuously identify inefficiencies in workflows and implement process improvements to boost team productivity and accelerate issue resolution.
- Education Requirements:
- Minimum - Bachelor's Degree in Engineering, Computer Science, or a related field.
- Preferred - Master's Degree or MBA.
- 8+ years in software engineering or customer operations, with a minimum of 2 years in a leadership role.
The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.
About StrykerStryker is an innovative medical technology company dedicated to improving patient and healthcare outcomes. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you're passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity.
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