Endpoint Services Technician

4 weeks ago


Cleveland, Ohio, United States The MetroHealth System Full time
Job Title: Endpoint Services Technician

Join The MetroHealth System as an Endpoint Services Technician and play a critical role in providing comprehensive operational and technical IT support to our users.

Job Summary:

We are seeking a highly skilled and motivated individual to join our team as an Endpoint Services Technician. As a key member of our IT department, you will be responsible for delivering new IT equipment and services, relocating equipment, performing preventive maintenance, and maintaining asset inventory on a routine basis.

Key Responsibilities:
  • Provide technical support to users via phone, email, or remote access applications
  • Deliver new IT equipment and services, relocate equipment, and perform preventive maintenance
  • Maintain asset inventory and track assignments using our project management systems
  • Work independently and as part of a team to resolve IT issues and improve system performance
  • Communicate effectively with users, management, and other stakeholders to ensure seamless IT operations
Requirements:
  • High school diploma or equivalent
  • Working knowledge of Microsoft networking and Windows Operating Systems
  • Working knowledge of various MS Office products (O365, Word, Excel, PowerPoint, SharePoint, Access, Outlook)
  • Working knowledge of IT Endpoints (Hardware/Software) and Data Network and telecommunications technologies
  • Excellent oral and written communication skills, and superior customer service skills
  • Detail-oriented and excellent analytical/organizational skills
  • Reliable transportation and willingness to travel to various MetroHealth sites/facilities
Preferred Qualifications:
  • Associate degree in Computer Science or related field and two years related work experience
  • Industry recognized information technology, telecommunications, or electronics certification and two years of related work experience
  • Experience with Microsoft System Center Configuration Manager
  • Experience with IT Endpoint Hardware repair
  • Experience in large enterprise environments that include multiple sites
Physical Demands:

The successful candidate will be able to lift a minimum of 50 pounds (equipment) and may need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.

The MetroHealth System is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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