Service Technician

3 weeks ago


Cleveland, Ohio, United States Howard Technology Solutions Full time

About the Role

We are seeking a skilled Service Technician to join our team at Howard Technology Solutions. As a Service Technician, you will be responsible for providing top-notch service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Work closely with our Professional Services Manager to understand each project's requirements.
  • Assist customer support in resolving technical issues.
  • Coordinate project logistics, including travel arrangements and equipment rental.
  • Ensure field projects are completed efficiently and on time.
  • Provide technical training to customers on our products and services.
  • Verify customer satisfaction with each project's completion.
  • Ensure each project has the necessary tools and resources.
  • Develop and implement effective project plans.
  • Maintain accurate records and reports.
  • Represent Howard Technology Solutions in a professional manner.

Requirements

  • Ability to work a flexible schedule when needed.
  • Willingness to travel for work-related purposes.

Qualifications

  • Two-year college degree from an accredited institution.
  • Minimum two years of technical experience.
  • Proficiency in MS Office and computer skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Capacity to think creatively and develop innovative solutions.
  • Commitment to providing exceptional customer service.

Benefits

  • Competitive salary with overtime opportunities.
  • Medical, dental, and disability insurance.
  • Life insurance and 401K retirement plan.
  • Education reimbursement and paid time off.

Equal Opportunity Employer: Veterans and Individuals with Disabilities



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