Service Technician

2 weeks ago

Cleveland, Ohio, United States Howard Technology Solutions Full time

About the Role

Howard Technology Solutions is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients. This is a results-oriented position that requires an organized, hardworking, and self-driven individual who is determined to meet their goals.

Key Responsibilities

  • Work closely with the Professional Services Manager to fully understand each project
  • Assist customer support in resolving tickets
  • Coordinate project flight schedules, hotels, and rental vehicles
  • Ensure field projects are completed properly and in a timely manner
  • Provide technical/user training to customers
  • Ensure customers sign off on each project upon completion
  • Ensure each project has the needed tools/parts
  • Ensure each onsite project has a plan
  • Ensure reports are turned in on time
  • Update your manager daily on the progress of the project/onsite visit
  • Represent Howard Technology Solutions in a positive way

Requirements

  • Requires willingness to work a flexible schedule when deemed necessary
  • Requires willingness to travel

Qualifications

  • Two year college degree from an accredited institution
  • Minimum two years of technical experience is required
  • Proficiency in MS Word, Excel, office email, and computer skills, etc.
  • Presentable, courteous, and pleasant personality
  • Hardworking, sincere, honest, dedicated, and self-achiever
  • Excellent verbal and written communication skills, including ability to effectively communicate with team members and customers
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to develop ideas and creative solutions with minimal initial instruction and criteria
  • Must be willing to go above-and-beyond the duties and responsibilities assigned by management when appropriate

Compensation and Benefits

  • Salary with overtime
  • Medical & Dental Insurance
  • Disability Insurance
  • Life Insurance
  • 401K Retirement
  • Education Reimbursement
  • Paid Holidays
  • Paid Vacations

Equal Opportunity Employer Vet/Disabled

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