Patient Service Coordinator

5 days ago


Manitowoc Wisconsin, United States Dental Care Alliance Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our clinical team at Dental Care Alliance. As a key member of our team, you will provide exceptional patient service and satisfaction while operating in a team-based environment.

Key Responsibilities
  • Customer Service: Greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
  • Respond to Patient Questions: Answer patient inquiries and concerns according to Dental Care Alliance policies.
  • Scheduling and Coordination: Schedule appointments, confirm appointments, and follow up on no-shows and cancellations.
  • Administrative Tasks: Register patients, post charges and payments to patient accounts, and maintain a clean and friendly waiting area.
Requirements
  • Experience: Previous experience working in a dental, medical, or other healthcare office is preferred.
  • Knowledge: Knowledge of insurance plans (HMO/PPO) is a plus.
  • Communication Skills: Excellent customer service skills and ability to communicate effectively with patients and staff.
About Us

Dental Care Alliance is an equal opportunity employer and values diversity and inclusion in the workplace. We are committed to providing a welcoming and inclusive environment for all employees and patients.



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