Guest Experience Specialist

3 days ago


Duluth, Minnesota, United States OCI Hospitality Full time
Job Description

We are seeking a highly motivated and detail-oriented Guest Service Representative to join our team. As a representative of our company, you will be responsible for setting the tone for the entire guest experience. This includes responding to guest service issues, taking ownership of situations, and ensuring that our guests are satisfied with their stay.

Responsibilities include:

  • Providing exceptional customer service
  • Answering phone calls and responding to guest inquiries
  • Assisting guests with various requests during their stay
  • Maintaining accurate records and billing information
About You

To excel in this role, you should possess strong communication skills, be flexible, and have a passion for delivering exceptional customer experiences. A commitment to dependability, adaptability, and teamwork is essential. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.



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