Resort Guest Experience Specialist

4 days ago


Duluth, Minnesota, United States Pier B Resort Full time
About Our Team

Pier B Resort is a dynamic and innovative company that values diversity, equity, and inclusion. We strive to create a workplace culture that fosters collaboration, creativity, and continuous learning. Our team members are passionate about delivering exceptional guest experiences, and we're looking for like-minded individuals to join our ranks.

Job Description

We are seeking a skilled Guest Service Representative to join our team at Pier B Resort. This role involves providing exceptional guest experiences, managing reservations, and handling various administrative tasks. If you have excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply.

Essential Duties
  • Deliver exceptional guest experiences through prompt and courteous service, resolving issues efficiently and effectively.
  • Manage reservations, including checking guests in and out, and handling room assignments and changes.
  • Perform various administrative tasks, such as maintaining accurate records, processing transactions, and communicating with colleagues and management.
Compensation and Benefits

Pier B Resort offers an attractive compensation package, comprehensive benefits, and opportunities for professional growth and development. Our team members enjoy a dynamic work environment, flexible scheduling, and the chance to make a real impact in the hospitality industry.



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