Customer Experience Ambassador
7 days ago
About OCI Hospitality:
We are a hospitality company that values its employees and guests. Our mission is to enrich the lives of others through exceptional service.
Job Summary:
We are seeking a Customer Experience Ambassador to join our team at The Suites at Waterfront Plaza in Duluth, Minnesota. As a Customer Experience Ambassador, you will be responsible for delivering an exceptional guest experience from arrival to departure.
Key Responsibilities:
- Welcome guests and set the tone for their stay
- Answer phone calls and respond to guest inquiries
- Check guests in and out, ensuring a smooth and efficient process
- Fulfill guest requests, such as providing extra towels or late check-out
- Communicate with maintenance and housekeeping teams to ensure guest needs are met
- Ensure billing and payments are accurate
- Maintain a safe and secure environment
Requirements:
- A positive disposition and ability to work well in a team
- Flexibility to work weekends and varying shifts
- Ability to multitask and remain composed under pressure
- Excellent communication and interpersonal skills
- A valid driver's license and evidence of insurability
What We Offer:
As a Customer Experience Ambassador, you will enjoy a rewarding and fun work environment, exciting perks, and opportunities for career growth and development.
Estimated Salary: $45,000 - $55,000 per year, depending on experience.
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