Customer Experience Ambassador

7 days ago


Duluth, Minnesota, United States OCI Hospitality Full time

About OCI Hospitality:

We are a hospitality company that values its employees and guests. Our mission is to enrich the lives of others through exceptional service.


Job Summary:

We are seeking a Customer Experience Ambassador to join our team at The Suites at Waterfront Plaza in Duluth, Minnesota. As a Customer Experience Ambassador, you will be responsible for delivering an exceptional guest experience from arrival to departure.


Key Responsibilities:

  • Welcome guests and set the tone for their stay
  • Answer phone calls and respond to guest inquiries
  • Check guests in and out, ensuring a smooth and efficient process
  • Fulfill guest requests, such as providing extra towels or late check-out
  • Communicate with maintenance and housekeeping teams to ensure guest needs are met
  • Ensure billing and payments are accurate
  • Maintain a safe and secure environment

Requirements:

  • A positive disposition and ability to work well in a team
  • Flexibility to work weekends and varying shifts
  • Ability to multitask and remain composed under pressure
  • Excellent communication and interpersonal skills
  • A valid driver's license and evidence of insurability

What We Offer:

As a Customer Experience Ambassador, you will enjoy a rewarding and fun work environment, exciting perks, and opportunities for career growth and development.


Estimated Salary: $45,000 - $55,000 per year, depending on experience.



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