Technical Support Team Lead

2 weeks ago

Troy, Michigan, United States Awecomm Full time
About Awecomm

Awecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business.

Our Mission

Our core purpose is to help great people advance and great companies thrive. We are passionate about supporting 25,000 great people with our values-driven approach.

Our Values

We live by three core values: Be Transparent, Be Helpful, and Be Exceptional. These values guide everything we do and are essential to our mission.

Job Summary

We are seeking a highly skilled Technical Support Team Leader to join our team. As a Technical Support Team Leader, you will be responsible for leading and assisting the technical support team with core service desk team activities.

Key Responsibilities
  1. Provide exceptional customer service to clients
  2. Lead the technical support team ticket processing to ensure team efficiency and adherence to process and procedures
  3. Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc.
  4. Lead and assist the technical support team with core service desk team activities such as ticket management, troubleshooting hardware and software issues, and escalating issues to the proper team member for resolution
  5. Support and assist team members to ensure consistent team success with SLAs and client satisfaction results
  6. Optimize the quality review process and provide feedback to team members on areas for improvement
  7. Coach and mentor new hires and well as team members advancing to roles within the technical support team
  8. Assist Support Services Manager with schedule coordination, process adherence, and quality reviews
  9. Lead proactive service initiatives
  10. Assist Support Service Manager in coordinating automation initiatives
  11. Assist with support ticket processing on an as-needed basis
  12. Provide support after-hours as part of a team on-call rotation
Requirements
  1. Demonstrated passion for technology and client service
  2. Excellent communication and writing skills
  3. Proven ability to provide exceptional client service
  4. Consistent track record of demonstrated ambition with successful results
  5. Effective decision-making skills
  6. Proficient critical thinking skills
  7. Ability and passion to continuously learn new technologies in a fast-paced environment
  8. Bachelor's degree or experience in related field
  9. Proven leadership skills including leading team meetings, knowledge transfer to team members, etc.
  10. 4+ years of customer service experience
  11. Able to identify issues in job processes and improve them; automate processes when needed
  12. Demonstrated experience leading successful initiatives/special projects
Why Awecomm?

We offer a dynamic and supportive work environment, competitive pay and benefits, and opportunities for career advancement. If you are passionate about technology and client service, and are looking for a challenging and rewarding role, we encourage you to apply.

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help our clients innovate with technology and process, driving their growth and success.Our core purpose is to...

  • Technical Support Team Lead

    3 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business.Job...

  • Technical Support Team Lead

    3 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    5 days ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    1 week ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    4 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Technical Support Team Lead

    3 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    3 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Leader

    4 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help our clients innovate with technology and process, driving their growth and success.Our ValuesTransparent...

  • Technical Support Team Leader

    4 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Automotive Technical Lead

    2 weeks ago

    Troy, Michigan, United States HCLTech Full time

    Job Title: Technical Team LeadWe are seeking a highly skilled Technical Team Lead to join our team at HCLTech. As a Technical Team Lead, you will be responsible for leading a team of technical experts in providing top-notch support for automotive software and diagnostic services.Key Responsibilities:Lead a team of technical experts in providing support for...

  • IT Team Lead

    1 week ago

    Troy, Michigan, United States Magna International Full time

    About MagnaMagna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.Job SummaryWe are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for...

  • IT Team Lead

    3 weeks ago

    Troy, Michigan, United States Magna International Full time

    About MagnaMagna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.Job SummaryWe are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for...

  • ServiceNow Technical Lead

    3 weeks ago

    Troy, Michigan, United States Tata Consultancy Services Full time

    Job DescriptionWe are seeking a highly skilled ServiceNow Technical Lead to join our team at Tata Consultancy Services. As a key member of our ITSM team, you will be responsible for providing technical guidance and leadership on ServiceNow implementation, integration, and development projects.Key ResponsibilitiesDevelop and administer technical solutions on...

  • Technical Support Manager

    3 weeks ago

    Troy, Michigan, United States ITW Full time

    Job Title: Technical Support ManagerWe are seeking a highly skilled and motivated Technical Support Manager to join our team at Illinois Tool Works (ITW). As a Technical Support Manager, you will be responsible for leading a team of technical professionals in providing exceptional support to our customers.Key Responsibilities:Provide leadership and guidance...

  • Technical Support Specialist

    3 weeks ago

    Troy, Michigan, United States Ciber Full time

    Job DescriptionCiber is seeking a highly skilled Technical Service Desk Analyst / Clinical Resolution Analyst to provide first and second-level support to healthcare employees and patients. This role requires a high degree of customer service, clinical knowledge within acute and post-acute environments, and the ability to troubleshoot and resolve technical...

  • Technical Support Specialist

    3 weeks ago

    Troy, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Technical SupportFutran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Support professional to join our team. As a Technical Support specialist, you will be responsible for providing technical assistance and warranty adjudication for heavy truck systems.Responsibilities:Provide technical support and warranty adjudication for heavy truck...