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Hotel Front Desk Representative

2 months ago


Tempe, Arizona, United States Hostmark Hospitality Full time
Job Title: Hotel Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at the Holiday Inn Express in Tempe, AZ. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room inventory, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities:

  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Manage room inventory, ensuring accurate and up-to-date information is available to guests and staff.
  • Process guest check-ins and check-outs, handling payments and resolving any discrepancies.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Perform other duties as assigned by management, including but not limited to, running reports, processing guest requests, and maintaining accurate records.

Requirements:

  • High school diploma or equivalent required.
  • Previous guest service experience desirable.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Proficiency in Microsoft Office software programs, including Word, Excel, and Outlook.
  • Ability to lift 35 pounds and stand for extended periods.

Why Work with Us:

At Hostmark Hospitality, we value our team members and offer a supportive and inclusive work environment. We are committed to providing exceptional guest experiences and strive to make our hotels a home away from home for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.