Executive Director of Revenue Cycle Operations

8 hours ago


Austin, Texas, United States City of Austin Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead our revenue cycle operations as an Executive Director of Revenue Cycle Operations. This role will be responsible for maximizing revenue cycle efficiency, enhancing operational productivity, and promoting Austin Energy's revenue cycle programs.

Key Responsibilities
  • Direct, design, and develop strategies to maximize revenue cycle operations, improving efficiencies and enhancing operational productivity.
  • Promote Austin Energy's revenue cycle programs by setting reliable and verifiable program metrics to enhance both strategic and financial goals.
  • Provide leadership and direction to staff regarding revenue cycle operations, including meter reading, revenue measurement, remittance processing, payments, billing, collections, and back-office functions.
  • Collaborate with staff assigned to finance, information technology, and other organizations across the city to improve revenue cycle operations.
  • Incorporate current and future technological systems to improve customer account management processes, influence consumer payment behavior, and optimize the speed and methods of payment collections.
  • Develop and implement measures and metrics to enhance cost effectiveness and overall operational efficiencies for customer care.
  • Prepare and present annual technical and financial reports.
Requirements
  • Extensive experience with progressively increasing responsibilities leading a large billing/account payment production group in a municipal utility.
  • Strong leadership skills to integrate and implement new strategies to improve customer service delivery, exceed customer expectations, and expand the value of our services.
  • Effective communication and political savvy to work in a politically sensitive environment and present to elected officials, legislators, public interest groups, business, and the community.
  • Demonstrated ability to drive organization-wide improvements in service quality, delivery, continuous process improvement, and customer satisfaction.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to integrate technology to improve overall revenue cycle activities.
Preferred Qualifications
  • Master's degree in Business Administration, Finance, or a related field.
  • Proven record of implementing a continually evolving workforce planning process that supports the organization's strategic business needs.
  • Highly engaged leader who can expand connectivity between the customer usage and customer-facing tools.
Working Conditions

This position is subject to the Texas Open Records Act.

The City of Austin is committed to compliance with the Americans with Disabilities Act.



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