Revenue Cycle Insurance Phone Representative, UT Health Austin

2 days ago


Austin, Texas, United States University of Texas at Austin Full time
Job Summary

We are seeking a highly skilled Revenue Cycle Insurance Phone Representative to join our team at UT Health Austin. As a key member of our revenue cycle team, you will play a critical role in ensuring seamless patient interactions and efficient insurance processing.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their inquiries and resolving issues related to benefits, copays, and out-of-pocket expenses.
  • Collaborate with revenue cycle management to identify and resolve recurring insurance payment discrepancies.
  • Ensure accurate and timely entry of patient benefit information into the EHR, facilitating effective communication with front desk staff.
  • Stay up-to-date with federal, state, and local regulatory requirements related to patient finances, adhering to established timelines and organizational policies.
  • Meet or exceed performance targets established by the Clinical Revenue Cycle Director, maintaining a high level of productivity and accuracy.
Requirements
  • Strong communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Proficiency in using electronic health records (EHR) systems and other revenue cycle software.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.


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