Customer Engagement Banker I

2 weeks ago

Allen, Texas, United States Frost Bank Full time
Position Overview:
As a Client Relationship Specialist I, you will be the initial point of contact for numerous clients, establishing the benchmark for exceptional banking experiences.

Your Role:

In this position, you will engage with customers, providing support across personal banking and teller services while adhering to consumer banking performance metrics. Your focus will be on:

  • Educating clients about deposits and loans, while assisting with any service or account maintenance inquiries.
  • Upholding integrity and making sound judgments in every interaction.
  • Delivering teller services, including processing deposits, payments, and check cashing, in line with established bank protocols.
  • Maintaining appropriate cash levels and preparing daily reconciliations of teller cash and proof transactions.
  • Practicing risk management and actively engaging in loss prevention strategies.
  • Participating in ongoing training for both teller and personal banking to remain informed about relevant policies, regulations, and the Bank Secrecy Act.
  • Building lasting relationships with clients, ensuring they recognize you as their dedicated point of contact.
  • Providing financial guidance and support throughout their banking journey.

Qualifications:

Availability:
Monday–Friday, with rotating Saturdays.
Skills:
Proficiency in Microsoft Office Suite.
Strong written and verbal communication abilities.


Preferred Qualifications:

Completion of college coursework.
Experience in fraud prevention and building trust with clients to ensure their financial security.


Benefits:

At Frost, we prioritize your well-being and future. Our comprehensive benefits package includes:

  • Medical, dental, and vision insurance.
  • 401(k) matching contributions.
  • Generous holiday and paid time off policies.
  • Extensive health and wellness initiatives, including an Employee Assistance Program.

Frost has a rich history of delivering outstanding banking, investment, and insurance services throughout Texas. As one of the largest banks in the U.S. by asset size, we are recognized for our commitment to customer satisfaction and employee well-being.

Frost is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.

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