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Customer Support Associate

2 months ago


Memphis, Tennessee, United States Domino's Pizza LLC Full time
Company Overview

Join the leading pizza brand in the industry

At Domino's Pizza LLC, we are dedicated to building a team of enthusiastic individuals who take pride in delivering exceptional service and high-quality products. Our commitment to growth means we offer numerous opportunities for career advancement, whether you aspire to move into management or explore other paths within the company. We believe in making a positive impact on the lives of our customers and team members, one order at a time.

Position Summary

We are in search of a service-oriented representative who is passionate about assisting customers. A Customer Service Representative (CSR) plays a crucial role in providing our products and services. The ideal candidate will be genuinely eager to help customers and possess strong problem-solving skills. The primary goal is to ensure outstanding service standards, respond promptly to customer inquiries, and maintain high levels of customer satisfaction.

Key Responsibilities:
  • Handle incoming calls and inquiries
  • Assist in preparing food orders
  • Perform daily and weekly cleaning tasks
  • Identify and evaluate customer needs
  • Address customer complaints and offer suitable solutions
  • Adhere to established procedures, guidelines, and policies
Required Qualifications:
  • Strong organizational skills
  • Excellent communication and presentation abilities
  • Capability to multitask, prioritize, and manage time effectively
  • Must be at least 16 years of age
Additional Information:
  • Benefits - All team members are eligible for benefits, with eligibility depending on hours worked per week
  • Perks - Enjoy discounts on menu items, a safe working environment, and opportunities for career growth
  • Schedule - Flexible scheduling with opportunities for overtime
All information will be kept confidential in accordance with EEO guidelines.

Physical Requirements:

Standing:
  • Most tasks are performed while standing, with walking surfaces including ceramic tile and linoleum.
Walking:
  • Short distances for brief durations, including delivery tasks.
Sitting:
  • Paperwork is typically completed at a desk or table.
Lifting:
  • Bulk product deliveries are made regularly, requiring the use of a hand truck.
  • Deliveries may include items weighing up to 50 pounds.
Carrying:
  • Occasional lifting of large items and trays during delivery.
Pushing:
  • Moving trays and other items on dollies.
Climbing:
  • Infrequent navigation of stairs or ladders for various tasks.
Stooping/Bending:
  • Required for tasks at various workstations.
Crouching/Squatting:
  • Occasional tasks to stock shelves and clean.
Reaching:
  • Continuous reaching for various tasks.
Tools and Equipment:
  • Use of standard office and kitchen equipment as needed.