Customer Service Associate

1 week ago


Memphis, Tennessee, United States Overhead Door Full time
Customer Service Associate

At Overhead Door, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our sales center, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process orders and perform order entry at both sales invoicing and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, and order availability.
  • Act as a liaison between sales center and plant departments, gathering necessary information and responding appropriately.
  • Process all necessary paperwork for the daily operation of the sales center.

Qualifications:
  • 1-3 years of customer service experience, preferably in the door industry.
  • Excellent communication and problem-solving skills.
  • Working knowledge of PC's and related software, including MS Word, Excel, and Access.
  • Strong math skills and ability to learn product and processes.


Why Join Our Team:

As a Customer Service Associate at Overhead Door, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to our clients. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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