Store Operations Manager

2 days ago


Lansing, Michigan, United States Quality Dairy Full time
Job Title: Shift Manager

At Quality Dairy, we are seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Maximize customer satisfaction and sales growth by delivering exceptional customer service
  • Lead and motivate a team of customer service representatives to achieve sales and customer service goals
  • Ensure accurate and efficient processing of sales transactions, including handling cash, credit card transactions, and returns
  • Monitor and maintain store appearance, including cleaning, merchandising, and inventory management
  • Manage store inventory, including ordering and receiving merchandise, and maintaining accurate inventory records
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Collaborate with the store manager to achieve business objectives and implement company policies and procedures
Requirements:
  • High school diploma or equivalent required
  • Minimum of 6 months prior management experience
  • Completion of Customer Service Representative Training and Shift Manager Development and Certification Program
  • Ability to communicate effectively with customers and team members
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Ability to lift up to 25 pounds and stand for long periods of time
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Flexible scheduling and opportunities for overtime


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