Client Care Specialist

2 weeks ago


Leawood, Kansas, United States CrossFirst Bank Full time
Job Summary

We are seeking a highly skilled Client Care Specialist to join our team at CrossFirst Bank. As a key member of our Client Care department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Resolve client issues and concerns in a timely and professional manner.
  • Provide accurate and timely information to clients regarding their accounts and services.
  • Collaborate with internal teams to resolve complex client issues and improve overall client satisfaction.
  • Meet performance metrics and maintain high levels of client satisfaction.
  • Stay up-to-date with banking products and services, including digital banking and mobile banking.
  • Develop and maintain trusted relationships with clients, employees, and vendors.
  • Represent CrossFirst Bank in a highly professional manner.
Requirements
  • Minimum of two years relevant work experience in customer service or banking.
  • Extensive knowledge of banking products and services, including digital banking and mobile banking.
  • Proven problem-solving, communication, and decision-making skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient in FIS systems and ancillary products.
  • Salesforce experience preferred.
What We Offer

CrossFirst Bank is proud to offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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