Intake Coordinator
7 days ago
The Intake Specialist plays a vital role at The Store, serving as the primary point of contact for customers. This position involves greeting and checking in customers, managing communications, and providing support for various administrative and event-related tasks.
Key Responsibilities- Process new intake applications and referrals for The Store, ensuring timely and accurate processing.
- Respond to phone calls and emails, addressing general inquiries and intake requests in a professional and courteous manner.
- Welcome and check in customers during shopping hours, providing a warm and welcoming experience.
- Maintain confidentiality of customer, family, and staff information at all times, adhering to strict confidentiality protocols.
- Perform general office duties, including data entry, report generation, and mail merges, with a focus on accuracy and efficiency.
- Manage and retrieve data to ensure accurate reporting, utilizing strong analytical skills.
- Support program staff by coordinating with clinics, providers, and community resources as needed, fostering strong relationships.
- Assist with translation for Spanish-speaking customers, leveraging bilingual skills to enhance customer experience.
- Perform other duties as assigned, demonstrating flexibility and adaptability.
- Bilingual (English/Spanish) skills are strongly preferred, with the ability to communicate effectively with diverse customer groups.
- Excellent computer skills, including proficiency in data management and analytical software.
- Strong customer service skills, with a focus on providing exceptional experiences.
- Previous professional or volunteer experience in a nonprofit organization or administrative role, with a proven track record of success.
The Intake Specialist will work a part-time schedule, approximately 25-28 hours per week, with flexibility required to meet the needs of the role.
The schedule will include Wednesday-Saturday, onsite, during shopping hours (Wednesday 1:30 pm-6:30 pm | Thursday 12:30 pm – 5:30 pm | Friday 8:30 am- 5:30 pm | Saturday 8:30 am – 3:30 pm).
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