Customer Service Representative
1 month ago
Pilot Lumber, a Nation's Best Holdings, LLC company, is seeking motivated and customer-focused individuals to join our Alexandria, Kentucky location.
We're passionate about delivering exceptional customer service and continuous improvement. If you enjoy working in a fast-paced environment and are committed to building strong relationships with customers, we'd like to hear from you.
What We Offer
- Teamwork: We work together to ensure a positive customer experience every time, every day.
- Support: We have local resources and a Dallas Support Team to help you along the way.
- Autonomy: We empower entrepreneurial spirit in all our associates.
- Relationships: We believe the core of our business is the relationships we build.
- Continuous Improvement: We focus on sharing expertise and best practices across all divisions and stores.
- Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
- Growth Mindset: We're committed to long-term growth, both in our associates and the company.
- Atmosphere: We're a dynamic and results-driven team that rolls up our sleeves to get the job done.
- Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
- Safety: We strive to provide a safe and healthy work environment for all our associates and customers.
Job Responsibilities
- Provide exceptional customer service by engaging with customers, greeting, and thanking them.
- Answer phone calls in a polite and timely manner, addressing customer inquiries and providing assistance.
- Assist customers in locating products, offering recommendations, and providing personalized information.
- Upsell and promote items to increase overall sales and enhance the customer experience.
- Highlight the Do It Best reward program to customers, encouraging their participation to foster customer loyalty.
- Follow company standards and procedures to ensure efficient operations and meet customer expectations.
- Process checkouts accurately and efficiently, adhering to proper cash handling procedures.
- Continuously seek product and project knowledge to better assist customers and identify unique selling opportunities.
- Resolve customer issues with the support and guidance of management.
- Maintain a clean, organized, and safe work environment.
- Perform any other tasks as assigned by supervisors or management.
Requirements
To be successful as a Customer Service - Floor Sales Team Member, you should possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be committed to delivering exceptional customer service.
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