Branch Manager
4 days ago
We are seeking a highly skilled and experienced Branch Manager to oversee the day-to-day operations of our HVAC branch in Lafayette, LA. The successful candidate will be responsible for managing a team of employees, ensuring successful and timely completion of assigned duties, and maintaining sales and customer relationships.
Key Responsibilities- Operations Management
- Manage and oversee the day-to-day operations of the branch, including staffing and ensuring successful and timely completion of assigned duties.
- Review and approve hours worked and PTO using Kronos.
- Sales and Customer Relationships
- Maintain sales, including reviewing and editing sales calls, credits, negative inventory, damage inventory, and cash reconciliations.
- Communicate regularly with branch customer base to establish and maintain strong relationships.
- Leadership and Development
- Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff.
- Provide knowledge and skill development opportunities for employees with proper training and guidance.
- Accountability and Compliance
- Effectively coach, counsel, and hold employees accountable.
- Collaborate with Human Resources regarding disciplinary actions.
- Continuous Improvement
- Develop plans for increased branch profitability and productivity.
- Drive continuous improvement processes.
- Experience
- 1 year in a leadership/supervisory role.
- Experience in HVAC wholesale industry strongly preferred.
- Education
- High School diploma or GED equivalent.
- College degree strongly preferred.
- Skills
- Knowledge of warehouse/inventory management and material handling equipment.
- P&L understanding.
- HVAC knowledge strongly preferred.
- Proven customer service experience with high level of customer satisfaction.
- Proven leadership, coaching/mentoring and team-oriented mindset.
- Effective verbal and written communication skills and interpersonal skills.
- Strong organizational and time management skills.
- High level of attention to detail and compliance and results driven.
The Branch Manager will work in a fast-paced environment and may be required to work outside regular working hours in case of emergencies within the branch.
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