Site Lead AV Technician

2 days ago

Tampa, Florida, United States York Telecom Corporation Full time
Job Title: Site Lead AV Technician

Yorktel is seeking a highly skilled and experienced Site Lead AV Technician to join our team. As a key member of our support team, you will be responsible for managing all aspects of our assigned customer sites, including supervising other technicians and providing exceptional customer service.

Key Responsibilities:
  • Deliver outstanding customer service and support to clients.
  • Assist clients with collaboration technology and processes, including Microsoft Teams, WebEx, Zoom, and other platforms.
  • Train clients on collaboration tools and processes, ensuring they have the necessary skills to effectively use our services.
  • Troubleshoot technical issues, including power cycling, swapping cables, and signal flow analysis.
  • Escalate unresolved issues to the supervisor or designated resource.
  • Conduct weekly room checks and quarterly preventative maintenance following established procedures.
  • Track and report all technology requests in the client's incident management system.
  • Provide event support as scheduled and requested.
  • Prepare and lead training sessions for the team.
  • Compile and deliver reports as needed.
  • Manage time entries, PTO requests, overtime, and backfill needs.
  • Supervise all meetings in defined managed room spaces.
  • Maintain and manage equipment and meeting room inventories.
  • Provide managed room support.
  • Review and create process documents with the supervisor.
  • Provide out-of-hours support as needed and approved by the supervisor.
Requirements:
  • Complete understanding of IP networking and A/V signal flows.
  • Ability to work as part of a team and as an individual.
  • Familiarity with Microsoft Office products, including Teams, Outlook, Excel, Word, and PowerPoint.
  • Bachelor's degree preferred.
  • CTS certification preferred; CTS-I and CTS-D certifications are a plus.
  • 5+ years of experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices.
  • 1-3 years of experience in a customer-facing position.
  • 2+ years of experience managing people.
Additional Requirements:
  • Ability to lift and carry up to 50 lbs.
  • Ability to walk and be on your feet for long periods of time.
  • Some overtime is required, as allowed by local labor law.
  • Some local travel required.
  • Climbing of ladders, up to 10 feet/3 meters.
  • Requires extensive sitting, standing, and walking.
  • Must be able to speak and understand English.
  • Valid driver's license.

We offer an excellent salary and benefits package, including 401k and Flex 125 plans. We are an equal opportunity employer and welcome applications from diverse candidates.

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