Operations Manager with Training Expertise
7 days ago
We are seeking an experienced hotel manager with expertise in housekeeping leadership to join our dynamic team at the Drury Collection of Hotels. As a key member of our operations leadership team, you will be responsible for providing expert leadership across all departments, with a focus on housekeeping and laundry. Your primary goal will be to deliver exceptional guest service, train and develop team members, and achieve quality, cleanliness, and Drury standards.
Key Responsibilities- Lead the Housekeeping team to successfully achieve quality, cleanliness, and Drury standards
- Provide expert leadership across all departments with a focus on housekeeping and laundry
- Train, develop, and coach team members to achieve success in their roles
- Deliver on key business metrics of quality, service, profitability, and team
- Competitive salary
- Variable Compensation: Semi-annual bonus eligibility and quarterly bonus eligibility
- Mentorship and management training
- Promotional opportunities
- Insurance Offering: Medical, Dental, Vision, Life, Disability
- Company-matched 401(k)
- Flexible scheduling
- Paid time off
- Relocation package
- Extras: Hotel discounts, free room nights, parental leave
- Prior housekeeping hotel management experience is required
- Selfless passion to serve others and exceed guests expectations
- Bachelors degree in hospitality, business, or related field (preferred)
- Minimum of one-year supervisory experience with demonstrated leadership success
- Requires ability to walk and stand during entire working period. Requires ability to lift pounds intermittently during the work shift
As a family-owned company, we understand the importance of feeling welcome, relaxed, and at home. So, when our guests stay with us, we treat them as if they were family. With our best-in-class amenities, guests can expect a fresh, free hot breakfast in the morning, free dinnertime snacks & drinks with our 5:30 Kickback, on-site 24-hour fitness centers, refreshing pools and spas, and more. We will always go the extra mile to make our guest's journey enjoyable. That's what we mean when we say, Travel Happy.
Recognized by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity. This recognition follows our mission of fostering a positive work environment of belonging.
Additionally, Drury is proud to share that we have received Forbes Customer Experience All-Stars 2024 and Best Customer Service 2024 awards.
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Cincinnati, Ohio, United States Drury Collection of Hotels Full timeJob DescriptionDrury Collection of Hotels is seeking an experienced hotel manager with expertise in Housekeeping Leadership to join our dynamic team. As a key member of our Operations Leadership Team, you will provide expert leadership across all departments, focusing on housekeeping and laundry, and lead the Housekeeping team to successfully achieve...
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